Care Coordinator

$28.50 Hourly Rate

Full-time 40 hours / 5 days 8 hours per day

Shift: Sunday - Thursday (7 AM to 3:30 PM)

$2000 Sign On potential

San Francisco Campus for Jewish Living:

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is a center of excellence in providing a continuum of care. This includes the Frank Residences, offering luxurious assisted living and memory care services; the Jewish Home and Rehabilitation Center, featuring long-term skilled nursing, short-term rehabilitation, and an acute psychiatric unit specialized in mental healthcare for older adults over age 55; and the Jewish Home and Senior Living Foundation.

Grounded in the Jewish values of dignity, compassion, and community, the San Francisco Campus for Jewish Living, fondly referred to in the past as "the Jewish Home," was founded in 1871. Today, 150 years later, it continues to build upon its legacy of enriching the lives of older adults.

Position Overview:

Reporting to the Health and Wellness Director and the Memory Care Director, the Care Coordinator supports the entire care team by role-modeling and reinforcing best practices for care delivery in both assisted living and memory care at Frank Residences. Plays a key role in staff training for all Health & Wellness staff during orientation and ongoing staff training and skill development. Interacts positively and constructively with residents, families and visitors to address immediate care-related needs or requests and reports to management any situations that require higher level involvement. Supports the administrative functions of the Health & Wellness department for care coordination and delivery, including scheduling appointments, following up with providers and auditing/maintaining clinical documentation.

Essential Job Functions:

• Lead by example with a hands-on approach to create a supportive team approach that consistently uses best practices for the highest quality delivery of care.
• Assist staff to follow all care-related policies & procedures.
• Ensure Resident Service Partners assignments are completed, and report to H&W management teams as issues arise.
• Follow all communication and documentation protocols to ensure excellent service to residents.
• Assist with staff scheduling, as needed.
• Coordinate onboarding and training for non-employee homecare agency staff and ensure files are complete to meet regulatory requirements.
• Provide or assist with in-service training and orientation for all resident service partners, private caregivers and other staff as needed.
• Assist and support RSPs with ADLs and monitor residents for safety.
• Monitor and observe residents for changes of condition and report to management to ensure appropriate care services are delivered.
• Communicate with residents, family, and staff to meet resident needs escalating difficult situations to management for resolution.
• Provide support to Unit Coordinator and Resident Services Manager, as needed.
• Foster teamwork with co-workers by showing initiative in overcoming obstacles, for example, redirecting and reducing challenging resident behaviors in memory care.
• Review daily care logs to ensure all ADLs assignments are met by the care team and report any issues to management.
• Collaborate with Life Enrichment staff and support/assist the RSP team in providing engaging activities at times Life Enrichment staff are not present.
• Document care provided to residents for ADLs, change of condition, and any other event/situation that warrants documentation.
• Follow safety guidelines in the community, including proper lifting techniques and universal precautions when aiding the residents.
• Transfer or escort residents as needed to onsite or offsite appointments or programs.
• Respond to resident emergencies consistent with protocol and training.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Prefer one (1) year experience providing residential care to the elderly or similar experience with specialized dementia care programs.
• Must possess above average human relations, customer service, problem-solving, and organizational skills.
• Must be able to work under time pressures and manage multiple demands simultaneously. Extreme attention to details is essential. Excellent telephone and communication skills are necessary.
• Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
• Demonstrated high level of interpersonal skills to handle sensitive and confidential situations.
• Demonstrated strong computer skills including MS Office, Excel, Word, and electronic health records.
• Must have the ability to relate professionally and positively and work cooperatively with residents/patients, families, and other employees at all levels.
• Ability to read, write, communicate, and comprehend verbal and written instructions in English.
• Must be capable of maintaining regular attendance.